Rip Curl, the Ultimate Surfing Company.
About the role…
We are searching for a permanent full-time Customer Solutions crew member to join our head office in Torquay. The role will support our valued customers and retailers, giving accurate information and updates on customer’s returns and/or repairs. Responsibilities include;
- Booking Toll couriers
- Issuing credits and refunds
- Ensure returns and replacements have a 48 hour turn around to stores/customers
- Advising customers of repair charges
- Communicating with customers and stores to ensure complaints are handled effectively and fairly
- When required performing basic watch repairs and booking returns
- General administration duties such as filing, photocopying and data entry
About you…
You will have excellent customer service skills and pride yourself on supporting customers and our stores. You will be a wiz in data entry, being accurate and efficient. Having worked in a customer focused role you will be skilled in multi-tasking your volume of work and be comfortable to work with unhappy customers, taking time to understand their issue and being solutions focused with your response. Being part of a team, you will enjoy supporting your fellow crew members to contribute to a positive and welcoming work environment.
